Support & Help Center

SPF Record Setup:

Add this to your domain's TXT record:

v=spf1 include:spf.smarthost.mx ~all

If you already have an SPF record, add include:spf.smarthost.mx before the "all" mechanism.

DKIM Record Setup:

1. Go to your Dashboard and add a "Send From" address

2. Use the DNS Checker to get your DKIM key

3. Create a TXT record for hostname: smarthost._domainkey

4. Paste the DKIM key as the record value

DMARC Record Setup:

Create a TXT record for hostname: _dmarc

Recommended value: v=DMARC1; p=quarantine;

Step-by-step process:

1. Go to your Dashboard
2. Click "Add New Sender" in the Send From Addresses section
3. Enter the email address you want to send from
4. Check your email for a verification message
5. Click the verification link in the email
6. Your sender address is now ready to use!

Common causes and solutions:

1. DNS Records Not Configured

Use our DNS Checker to verify your SPF, DKIM, and DMARC records are properly set up.

2. Sender Address Not Verified

Check your Dashboard to ensure your "Send From" address shows as verified.

3. Content Issues

• Avoid spam trigger words in subject lines
• Include both text and HTML versions
• Don't use excessive capitalization or exclamation marks

4. Recipient Issues

• Check if the recipient address is valid
• Verify the recipient's spam folder
• Ensure the recipient domain accepts external email

Account Management:

• Update Profile: Go to Account Settings to update your name, company, or email
• Change Password: Use the "Change Password" button in your account settings
• View Usage: Check your Dashboard for email statistics and usage

Billing Management:

• Change Plan: Upgrade or downgrade your plan in Account Settings
• Update Payment Method: Use the "Manage Billing" button to update your payment information
• View Billing History: See all past invoices and payments in your account
• Cancel Subscription: Cancel anytime with service continuing until the end of your billing period

Integration Methods:

1. SMTP Integration

Use standard SMTP libraries in your programming language:

• PHP: PHPMailer, SwiftMailer, or built-in mail() function
• Python: smtplib library
• Node.js: Nodemailer
• Java: JavaMail API
• .NET: System.Net.Mail

2. Configuration Example (PHP):

$mail = new PHPMailer();
$mail->isSMTP();
$mail->Host = 'smtp.smarthost.mx';
$mail->SMTPAuth = true;
$mail->Username = 'your_smtp_username';
$mail->Password = 'your_smtp_password';
$mail->SMTPSecure = 'tls';
$mail->Port = 587;