Your privacy is important to us. Learn how we collect, use, and protect your information when you use our SMTP relay service.
Your data security is our priority
Last Updated: July 15, 2025
This Privacy Policy describes how Neowyze Technologies, LLC, operating as Smarthost.MX ("Smarthost.MX," "we," "us," or "our"), a company registered in Wyoming, collects, uses, maintains, and discloses information collected from users ("User," "you") of the Smarthost.MX website and SMTP relay services.
This Privacy Policy applies to the Site and all products and services offered by Smarthost.MX.
We collect personal data that is necessary to provide the services you sign up for. The types of personal data we collect include:
Account Information: Your Name, Company Name, and Company Email Address, provided during the signup process.
Service Usage Data:
Mail Server Logs: Sender IP addresses, usernames, the number of recipients successfully delivered, and the number of bounces. We do NOT store the content of your emails.
"Send From" Information: Email addresses and domain names you configure to send emails from.
Payment Information: While we do not store your payment card details, we integrate with Stripe for payment processing. Stripe collects and processes your payment information (e.g., card details, Google Pay, Amazon Pay information).
Technical Data: Information collected automatically through your use of our website and services, which may include IP addresses, browser type, operating system, and website usage patterns.
Contact Information: Any information you provide when contacting us through our contact page or support email.
We collect information through the following methods:
Directly from User Input: When you sign up for an account or update your profile information through your account management page.
Through Mail Server Log Files: Automatically generated logs from our mail servers as you use the SMTP relay service.
From Third-Party Processors: Primarily from Stripe, our payment backend processor, for billing and subscription management.
Through Website Interaction: Via cookies and potentially through our use of Cloudflare CDN and proxy services.
We use the collected information for the following primary purposes:
To Provide and Maintain Services: To operate, deliver, and maintain the SMTP relay service you have subscribed to, including managing your account, "send from" addresses, and domains.
For Billing and Payment Processing: To process your subscriptions and payments through Stripe.
For Security and Abuse Prevention: To monitor for and prevent spam, phishing, malware, illegal activities, and any breaches of our Terms and Conditions. This includes analyzing mail server logs.
For Service Improvement: To understand how our services are used and to identify areas for improvement.
For Communication: To send you service-related notifications, such as usage alerts (e.g., when you reach 90% of your email limit), account updates, or responses to your inquiries.
Compliance: To comply with legal obligations and enforce our Terms and Conditions.
We value your privacy and do not sell, trade, or rent your personal identification information to others. We share your information only in limited circumstances:
With Stripe: Your Name, Company Email Address, and Company Name are shared with Stripe to facilitate payment processing and subscription management. Stripe also collects and processes your payment information directly. Please refer to Stripe's Privacy Policy for details on how they handle your data.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
For Abuse Prevention: In cases of confirmed abuse or illegal activity, relevant information (e.g., sender IP, username) may be shared with anti-spam organizations or law enforcement as necessary to prevent further harm.
We are committed to protecting the data we collect.
Secure Database: Your data is stored in a secure database that requires encryption for connectivity, both in transit and at rest.
Encrypted Backups: Our servers are backed up nightly to encrypted backups.
Secure Data Center: Our servers are located in a secure data center with 24/7 security and restricted, authorized access only.
Email Content: We do not store the content of your emails. Emails are queued on our servers and are deleted upon successful delivery or if they are bounced.
We implement industry-standard security measures to protect your data, including encryption, secure data centers, and restricted access controls.
You have certain rights regarding your personal data:
Access and Management: While your account is active, you can manage and update much of your personal information directly through your account management dashboard.
Modification and Deletion: If your account is not active, or for information not accessible via your dashboard, you can contact us to request modification or deletion of your personal information.
Data Erasure Request: If you wish to have your data completely erased from our systems after cancellation, please contact us via our contact page or support email.
Essential Functionality Cookies: Our website uses cookies for essential functionality, such as maintaining your session and enabling secure login.
Analytics Data: We review and access analytic data internally to understand website traffic and usage patterns. We do not use this data for personalized advertising or share it with third parties for their marketing purposes.
Cloudflare: We utilize Cloudflare as a CDN and proxy service for our website. Cloudflare may collect and store its own analytics data. Please refer to Cloudflare's Privacy Policy for more information.
Smarthost.MX services are intended for business use only and are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.
Smarthost.MX has the discretion to update this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.
You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us:
Via our contact page: https://smarthost.mx/contact.php
By email: [email protected]
We're here to help! If you have any questions about how we handle your data or need assistance with your privacy settings, don't hesitate to reach out to our support team.